Terms of service

Wild Oakland — Terms of Service

These Terms of Service govern your access to and use of the Wild Oakland website and your purchase of any product from us. Please read them carefully before placing an order.

Agreement to These Terms By accessing or using the Wild Oakland website, and by placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Shipping Policy, Return & Refund Policy and Privacy Policy, each of which is incorporated into these terms. If you do not agree with any part of these terms, please do not use the website or place an order.

Eligibility You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By ordering, you confirm that you meet this requirement and that the information you provide is accurate and complete.

Orders & Acceptance Your order is an offer to buy. We may accept or decline any order at our discretion, including where an item is unavailable, where pricing or product information was published in error, or where we suspect fraudulent or unauthorised activity. If we decline an order after payment has been taken, we will refund it in full.

Pricing & Payment All prices are shown and charged in US dollars (USD) and are subject to change without notice. Payment is taken at checkout. If your card is denominated in another currency, your bank or card issuer handles the conversion at their own rate and may apply fees we do not control. Applicable taxes are calculated and displayed at checkout.

Shipping & Delivery Delivery timeframes, rates and carrier terms are set out in our Shipping Policy. All delivery windows are estimates and are not guaranteed. Orders shipped internationally may attract import duties or customs charges, which are the responsibility of the recipient.

Returns & Refunds Returns, refunds and cancellations are governed by our Return & Refund Policy. Please read it before ordering, as it sets out the return window and the conditions that apply.

Product Information & Disclaimer Wild Oakland products are consumer wellness products. They are not medicines or medical devices, they have not been evaluated or approved by any medicines regulator, and they are not intended to diagnose, treat, cure, or prevent any disease or condition.

Nothing on this website is medical advice and nothing on it should be treated as a substitute for professional medical care. Tick exposure cannot be eliminated by any product. You should continue to take standard precautions after time outdoors, including thorough tick checks on yourself, children and pets, and you should seek medical attention promptly if you are bitten or develop symptoms.

Before use, check the ingredients for anything you may be sensitive to. Discontinue use and seek advice if you experience any adverse reaction. If you are pregnant, breastfeeding, taking medication, or managing a health condition, consult a qualified healthcare professional before use. Keep out of reach of children.

Product Descriptions & Errors We work to describe our products accurately, but we do not warrant that descriptions, images, pricing, or other content on the website are complete, current, or error-free. Where an error affects your order, we will contact you and offer a correction, cancellation, or refund.

Intellectual Property All content on this website — including text, images, graphics, logos, product names, and the Wild Oakland name and marks — is owned by or licensed to Wild Oakland and is protected by intellectual property laws. You may not copy, reproduce, republish, or use it for commercial purposes without our prior written permission.

Acceptable Use You agree not to use the website for any unlawful purpose, to interfere with its operation or security, to attempt unauthorised access to any part of it, to scrape or harvest data from it, or to submit false, misleading, or fraudulent information.

Third-Party Services Our website relies on third-party providers, including Shopify for hosting and payments and carriers for delivery. Their services are governed by their own terms, and we are not responsible for the acts or omissions of third parties beyond our reasonable control.

Limitation of Liability To the fullest extent permitted by law, Wild Oakland is not liable for any indirect, incidental, special, or consequential loss arising from your use of the website or any product purchased from us. Where liability cannot lawfully be excluded, our total liability is limited to the amount you paid for the order giving rise to the claim. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Indemnity You agree to indemnify Wild Oakland against any claim, loss, or cost arising from your breach of these terms or your misuse of the website.

Statutory Rights Nothing in these terms affects any statutory rights you have under the consumer protection laws of your country of residence. Where local law grants you greater rights than these terms, those rights prevail.

Governing Law These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute. This does not deprive you of the protection of any mandatory consumer law of the country in which you live.

Changes to These Terms We may update these Terms of Service from time to time without prior notice. The version in effect at the time you place an order applies to that order. Your continued use of the website constitutes acceptance of the current version.

Contact For any question about these terms or your order, contact us at support@wildoakland.com.